1. Can you board our animal? No, we do not offer boarding facilities for your pet. However, we can provide an in-home pet sitter while you are away. Give us a call and find out!

2. How do you schedule dog walks and cat care visits? Our office hours are 8am-5pm Monday through Friday. Our voice mail is accessible 24 hours a day and is checked frequently, even on weekends. All calls will be returned to confirm that we received them.

We will always do our best to schedule a dog walk at the exact time the client wants it, and to keep your dog with a steady daily person for its walker. However, we will need a bit of flexibility to account for the walkers’ driving distances and time. Generally, we ask for a one hour window in which to schedule the walker to arrive at the home. For standard once-a-day cat visits, we ask for a bit more flexibility, since cats are able to relieve themselves at will. (If your cat has special needs, we will of course accommodate them.)

3. What constitutes a “breakfast” or “dinner” visit? Our standard dog walking times are from 10:30 a.m. – 3:30 p.m. each day. If a walk is requested before or after these times, we charge an additional $3 fee.

4. Do you have appointments available over holidays? Yes, We’re There Pet Care is open 365 days of the year. However, on major holidays (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Years Eve) our policies are a bit different. We offer visits on these days 10am- 2pm only, and visits are 20 minutes in duration. As one might assume we may be working with less staff at these times, and as such, all reservations must be made two weeks in advance to assure a slot. There is a $10 surcharge for all visits on these days.

5. What forms of payment do you accept? Personal checks are our preferred payment method. Online payment is another option, as long as a paper check is sent from your bank. We also accept cash. We DO NOT accept credit cards, debit cards or payments over the phone.

6. What is your cancellation policy? With regard to dog walking visits, if you must cancel a scheduled walk, we require that you do so before 9 a.m. on the day of the walk. If a cancellation is made after that, since the walkers have already budgeted the time in their schedule for your appointment, you will be charged the full price of the walk. With regard to cat sitting and house sitting, We’re There Pet Care’s policy is to make a confirmation call to the client at least 24 hours in advance of the start of the trip. Any details that have changed may be corrected at this time.

7. Are you fully bonded, licensed and insured? Yes! We’re There Pet Care is fully bonded, insured with Business Insurers of the Carolinas and licensed with the City of Chicago. We are also members of the National Association of Professional Pet Sitters (NAPPS) and Pet Sitters International.

8. All of this sounds great! How do we set up services? If you’ve decided you want to give us a try, we will set up an appointment with you free of charge (Monday through Friday please) to meet with the owner and the pet(s.) We ask that you provide us with two sets of keys (when possible) and any necessary security codes to gain access to your home, as well as veterinary information and contact numbers. At this meeting, we will discuss the specific needs and habits of your animals and address any concerns you may have.